The best judges of our creativity, craftsmanship, and commitment are the people who live in the homes we have built and the architects who have designed them. Following are their personal letters of recommendation. We thank them for their kind words.
Dear Marc,
The excitement of moving into a newly built home is hardly comparable to anything... except possibly the content satisfaction of living a number of years in that same home and experiencing no structural problems or faults - of any kind! So many people we know who built “new” homes had trouble with their builder or his sub-contractors about something. Not only have we had a positive experience with you, but every single one of the sub-contractors who helped you build this house are still servicing us as we need them; they have all been superb (electrician, plumber, roofer, irrigation, landscaper, carpenter, etc.)!
Therefore, Clive & I want to thank you and write this letter of recommendation that we hope you’ll feel free to use with other interested clients. We love this house, we love the design and layout, we love the workmanship and most importantly, we appreciate the solid integrity of the building which - without fault - stands up to time, wear and very active living.
Kind regards,
Dr. Clive & Cynthia M.
Dear Marc,
I am often asked to write letters of recommendation, be it for prospective medical students, medical students seeking residencies, or faculty members seeking academic promotions. In this case, I would like to provide what is essentially an unsolicited letter fully supporting you and Sanford Custom Builders. Lisa and I have appreciated your guidance and thoughtfulness throughout what turned out to be a substantial home construction project, and process. You did a wonderful job identifying superb contractors. You and your foremen were bright, articulate, and flexible yet firm in making sure that there was careful attention to detail. These attributes were shared with our architect and his associate to form a successful working relationship. Your consistent availability and honesty were, and remain, important to us.
Sincerely,
Ethan L.
Dear Marc,
Please know we are more than happy to recommend Sanford Custom Builders and particularly you to any prospective clients you may have. As always, we remain willing to open our home and to share our positive experience working with you, your employees and subcontractors. Your work ethic has attracted a very professional, neat and courteous group of knowledgeable craftsman. I do not mean to imply the entire process went without a hitch, however, when problems did arise, both during and after construction, you were always quick to respond. Issues were resolved to our satisfaction without hesitation on your part. The number of people that have commented on the beauty of our home is staggering and many say it is their favorite house in Sudbury.
It is amazing to think that we have been living in our home for over three years now. Having had such a great experience the first time, we are about to begin construction of a second home on Cape Cod. We can only hope to end up as happy with the result as we are with 29 Peakham Road. Should you rethink your position about building on the Cape, please call us right away.
Sincerely,
Anthony & Jacqueline B.
Dear Marc,
As we prepare to pack and leave this house that we all built together, it is certainly with mixed emotions. As you know better than anyone, this was an ambitious undertaking, with demanding clients (or so I’m told) and equally demanding architects and designers.
I use the words project and house, but more than anything, it was our home. Now it will be some other lucky family’s home, where they will entertain friends and family... and so it will continue for longer than any of us will probably witness.
Thank you so much for making this happen! While I certainly expected that you would be there to do a quality job, and I certainly hoped that you would stick around during the dangerous ‘punch list’ time when other contractors are notoriously disinterested, I was totally amazed, unprepared and grateful that you have been on hand for the past seven years to answer our calls to fix this or that, or to consult about some related project.
Thank you, thank you, thank you. And if you should have any prospective clients who are looking for a reference, never hesitate to give them my name.
All Best!
Joe D.
Dear Marc:
Please feel free to use us as a reference for any future clients that you may have. Frank and I have been enjoying our home and feel very positive about our experience with Sanford Custom Builders.
The project we undertook was extremely complex and took much longer than we could have anticipated. We relied on you to help us work with the architect to achieve the result that we wanted, helping us balance the cost of the design elements that we were creating with the ultimate old-world charm that we were striving to achieve. Your company has very high standards and you delivered to us a superior home of the utmost quality.
You have a wonderful team: thorough, dependable and extremely helpful. Joe Salvas became a member of our family! Your sub-contractors provided the highest quality in the various disciplines. We never had to be concerned with allowing any of them into our home if we weren’t around. A large and lengthy project such as ours can become very stressful, and working with your organization helped to minimize our anxiety.
We wish you continued success.
Warm regards,
Kim M.
Dear Marc:
I am writing to thank you for a job well done! When we first began this project I don’t think that my wife and I truly realized the enormity of developing a home on 12-1/2 acres of virgin woods, with a highly detailed 11,000 square foot stone and shingle house, a large barn with greenhouse and a home for my in-laws. You certainly had your hands full with two families, two architects, and my wife and mother-in-law as the interior decorators! However, you and your staff handled our project magnificently and professionally at every turn. The pre-construction value engineering and budgeting was constructive and accurate. The scheduling, sub-contractors and supervision was professional. The timing, delivery and pricing was excellent... we were always treated fairly and respectfully. As a real estate developer myself I have an intelligent ignorance of your side of the business and I must commend you and your organization. The greatest testament to you may be that even now that we have lived here for over two years, everything is true, straight and squeak free, when we call you answer immediately and any problems that arose were handled promptly, courteously, with no hassle and at no charge.
Thank you,
Fred & Cynthia M.
To Whom It May Concern:
I am writing this letter of recommendation for Marc Kaplan of Sanford Custom Builders. I have worked with Marc and his team on several high-end residential projects and am extremely pleased with the results. Marc is very efficient, a good communicator and very client-oriented. He respects the process and the design professionals involved and he works diligently to realize the project intent. Sanford works, on a regular basis, with the region’s best subcontractors and artisans to bring a level of finish uncommon in the industry.
I look forward to my next collaboration with Sanford Custom Builders and know that our clients’ best interests will be in the capable hands of a quality general contractor.
Sincerely,
John S. MacDonald, AIA
Morehouse MacDonald & Associates
Dear Marc,
For many years we have worked closely together on exciting and beautiful projects. It is my pleasure to recommend you and your seasoned team at Sanford Custom Builders. Your company understands the dynamics and demands of the most exacting of clients and architects to build homes that achieve everyone’s goals. The end results speak for themselves.
Knowing how to be an equal partner in the team, you have helped many projects through the challenges of design, costs, and construction. I also appreciate your sensitivity to good design and when to involve the architect to make your projects better, all with our clients’ interests in mind.
Thank you for the building partnership in all our past projects. I wish you success.
Sincerely,
Jan Gleysteen, AIA, NCARB
Jan Gleysteen Architects Inc.
Dear Marc,
Debbie and I are excited to have our new home nearly completed. We are looking forward to moving in April 29th! You and your team have done a terrific job. This is the fifth time we have built a home or summer home, and it is definitely the best built of them all. The finish work is of uniformly high quality, and the “bones” are rock-solid. We were also delighted with the enthusiasm, attention to detail and care brought to the job by our project supervisor. Finally, whenever issues did arise, you were quick to resolve them to our satisfaction. For such a significant undertaking, the process with Sanford was relatively straightforward. And, despite upward cost pressure throughout the project (it is always so tempting to add nicer finishes, more trim, etc.) the construction work managed by Sanford was virtually on budget. We are happy to be a positive reference for future clients.
Sincerely,
Todd and Debbie K.
Regarding Marc Kaplan, Sanford Custom Builders
We have very much appreciated working with Marc Kaplan and his team on a new house in Newton. Sanford Custom Builders was outstanding in managing a complex project in an efficient and cost effective manner. Their pro-active collaboration and problem solving ensured the project was completed within budget and schedule parameters. We look forward to working with Sanford on new projects in the future.
Marcus Gleysteen, AIA
Gleysteen Design, LLC
Dear Marc,
It is with gratitude and enthusiasm that I am writing this letter of recommendation on behalf of you and your staff at Sanford Custom Builders. As you know I have said many times, building a custom home is a thrilling yet demanding process. Both Architect and Owner have the highest expectations as to the level of quality, cost and schedule. You clearly have the ability to handle the most challenging projects while maintaining the budget and schedule. Perhaps what separates you from many other home builders is your ability to see beyond the plans and really understand the Architect’s intentions and the Owner’s needs. I feel you are a strong team player always looking out for the good of the project.
We have recommended you to many of our clients and will continue to do so in the future.
Sincerely Yours,
Treffle LaFleche, AIA, LEEP AP
LDa Architects, LLP
Regarding Marc Kaplan, Sanford Custom Builders:
I am writing at Marc’s request to convey my impressions of his performance as the general contractor with whom we built our home about four and a half years ago. In fact, I would be remiss if I did not indicate that this is a letter I have long wanted to write unsolicited – and would have done so years ago were it not for the usual pressures of a busy life.
Marc is talented, experienced, level headed, thoughtful, and absolutely even in his demeanor. I have never seen him upset by anything. He appeared equally at home and effective with us, subcontractors, architects, and everyone else involved.
When we had our first change order I, who have had no prior experience with home construction, did not understand that this was an invoice payable by me rather than a copy of something already taken care of by the bank. After a little time had passed, Marc found a gentle and respectful way to let me know what I needed to do without making me feel like an idiot, and without ever seeming at all impatient.
The house was completed ahead of schedule. We could not be more delighted with it. The quality of construction is impeccable. Our guests tend to comment as much on the quality of construction as they do on the design and colors and so on.
Finally, I should also note that during the first several months we were in our new house there was no problem too small to get Marc’s personal attention. These generally insignificant issues were all resolved quickly, easily, and without any fuss until none remained. And then about three years after we moved in, when someone inadvertently turned off the heat in an uninhabited zone during the coldest part of the winter – my wife made two urgent phone calls as water poured into the basement: to Marc and to me, in that order. Marc arrived almost immediately – long before I did – and once again used that magic of his to just make problems go away.
This is obviously a glowing letter of recommendation. It is not my habit to write such letters. In a world of inappropriately overused superlatives, Marc is truly outstanding. I would build with him again in a nanosecond.
Yours sincerely,
Dr. John L.
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